This page explains when you can cancel a booking with Visage Dental Academy, what you get back and how to ask. It forms part of our Terms and Conditions. Nothing here affects your legal rights.
1. Your 14-day right to cancel
Because you buy from us online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day after your booking is confirmed to change your mind, without giving a reason. There are two important exceptions, set out below, that apply to most of our courses.
Online course materials and recordings
These are digital content supplied immediately. If, when you enrol, you ask for immediate access and acknowledge that you will lose your right to cancel once access is given, that right ends the moment your account is opened and the material becomes available to you. Where we have not obtained that acknowledgement from you, your full 14-day right applies.
Live classes, workshops and mock examinations
These are services. If your course starts within the 14-day period and you asked us to begin, you can still cancel within the 14 days, but we may keep an amount in proportion to what has already been delivered to you.
If you have not started
If you cancel within 14 days and you have not accessed any course material, joined any class or downloaded any resource, you receive a full refund. This is the simplest case and we will not ask you for a reason.
2. Cancelling after the 14 days
After the cooling-off period, the following applies to courses that have not yet started:
- More than 14 days before the start date: full refund, less any non-recoverable third-party costs we have already committed on your behalf, which we will itemise for you.
- 7 to 14 days before the start date: 50 per cent refund, or a free transfer to the next available date.
- Less than 7 days before the start date, or after it: no refund, because the place can no longer be resold. We will normally offer one transfer to a later date as a gesture of goodwill.
Once a self-paced online course has been accessed, no refund is available after the cooling-off period, because the material has been supplied in full.
3. Transfers and deferrals
You may transfer once to another date of the same course, free of charge, if you ask more than 7 days before the start date. Later transfers, and second transfers, are at our discretion and may carry an administration fee, which we will tell you about before you commit. Transfers cannot be made to a different course of higher value without paying the difference.
4. If you miss a session
Sessions you do not attend are not refundable and are not carried over. Where a recording exists we will make it available to you.
5. If we cancel or change a course
If we cancel a course, or move it to a date or format you cannot accept, you may choose a full refund or a transfer to another course of the same value. We will tell you as soon as we can. We are not responsible for travel, accommodation or time off work that you booked separately, so please take that into account before booking non-refundable travel.
6. What is not included
Course fees do not include examination fees, General Dental Council registration fees, travel, accommodation or equipment unless we have said so in writing. Fees paid to other organisations are refundable only under those organisations’ own rules, and we cannot recover them for you.
7. How to cancel
Email info@visagedentalacademy.com with the subject line Cancellation, or write to us at the address below. You do not have to use any particular form of words, but please give us:
- your full name and the email address you booked with;
- the course name and the date you booked;
- your order number if you have it;
- a clear statement that you wish to cancel.
You may also tell us by telephone on 07946 687 364, but please follow it up in writing so that both of us have a record. The cancellation takes effect from the date you send it, not the date we open it.
8. How we refund you
Approved refunds are made to the same card or account you paid with, and we do not charge a fee for making one. We will refund you within 14 days of accepting your cancellation. Your bank may take a few working days after that to show it.
9. Problems with a course
If a course is not as described, or is not carried out with reasonable care and skill, tell us and we will put it right, usually by repeating the part that fell short. If we cannot, you may be entitled to a price reduction. Please raise it with us through our Complaints Procedure rather than asking your bank to reverse the payment, so that we have the chance to sort it out.
VISAGE DENTAL ACADEMY LTD (trading as Visage Dental Academy)
Registered in England and Wales · Company number 15235189
Registered office: 4 Hartington Street, Barrow-in-Furness, England, LA14 5SL
Email: info@visagedentalacademy.com · Telephone: 07946 687 364
Last updated: 4 September 2026.